Betting Operators to Be Given More Time to Roll Out New Deposit Limit Features

The Gambling Commission has granted an extension to betting sites that have so far failed to implement new deposit limit features for their customers.

The regulator has cited ‘further operator technical development time’ as the reason for the change in deadline, which has been shifted from June 30 to September 30 this year.

That will conclude the second phase of the improvements to the Remote Technical Standards (RTS), which got underway in October 2025.

New Limits

Although they didn’t give an exact reason for the deadline change, the Gambling Commission did refer to ‘stakeholder feedback’ as the cause of the delay.

It means that operators will now have until the end of September to ensure that the new gross deposit limit system is rolled out, or offer a reminder to players where gross deposit limits have already been implemented.

And when promoting spending caps to their customers, the gross deposit limit must be given ‘equal prominence’ as any other type of limit offered by the website or app.

“Deposit limits (such as gross deposit limits) must be given at least ‘equal prominence’ to other types of financial limits offered,” a Gambling Commission statement reads.

“This means that gross deposit limits cannot be suppressed or ‘hidden’ in order to promote other types of limits to customers (the reverse also applies, and we do not require operators to ‘hide’ other types of limits).”

A change to the guidelines means that gross deposit limits can only be calculated over a fixed timeframe, whereas other types of cap can be offered over a rolling period of, for example, 30 days.

The new framework comes as a response to a consultation in the wake of the 2023 Gambling White Paper, which set out ways for punters to retain better control over their activities.

The fundamental update was the introduction of deposit and spending limits to ‘empower and enable customers gambling online to manage their gambling in ways that work for them.’

The RTS guidelines by which operators must abide were updated accordingly. Customers must now be prevented from making a deposit once their limit has been reached, or unless they take action to increase their limit where appropriate to do so.

And where an individual has set limits that can overlap with another, such as a daily and a weekly deposit limit, now the most ‘restrictive’ of those limits must be applied most prominently.

Other updates to the RTS which must also be rolled out by September 30 include the introduction of net deposit limits, which is the calculation of amounts deposited minus any withdrawals, while the use of the ‘spend limit’ wording must be replaced by ‘stake limit’ to offer customers greater clarity that cannot be misinterpreted.

First Phase

The first phase of the amended RTS guidelines has already been implemented by betting operators.

That’s why customers are encouraged to set a deposit limit, often via a pop-up message, when first opening a new account. New messaging every six years, reminding players to evaluate their deposit limit and amend it where necessary, is also part of the new rulebook.

Operators were also asked to redesign their websites and apps, providing a clearer user journey to limit setting with a single click or tap – rather than burying the button inside a network of menus and sub-pages.

“These changes will help all customers manage their gambling in ways that work for them, so that customers who want to use financial limits can do so easily… while still supporting gambling businesses to offer customer choice for different forms of limits.”