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Bet365 is another of the sports betting giants that has recently made the move into esports betting.
With a solid selection of games and a very large selection of markets, it is one of the better sites to use for your esports betting needs if you like to cover multiple games.
Bet365 esports: Our opinion
Bet365 does have a slightly unfriendly website design that appears to heavily use Flash, meaning that there are simpler options available.
- 1 Bet365 esports: Our opinion
- 2 Why it works
- 3 Why it doesn’t
- 4 How much focus does esports get?
- 5 Inside the esports betting at Bet365
- 6 Customer service
- 7 Editor’s Review
All of the top esports titles are supported, mostly with many matches and more markets than most competitors. In-play betting is also supported, but only with limited matches and markets, and many in-play games have a lot of downtime on markets thanks to betting suspension.
The site does, however, feature some solid welcome offers for new customers and it has a large amount of deposit and withdrawal options.
Why it works
- Solid range of games, covering all major titles.
- Good mobile app.
- Lots of in play offerings.
- Good withdrawal and depositing options.
Why it doesn’t
- Poor web design.
- Website relies on Flash or directs to the mobile site.
- Average odds.
- Large downtime on markets when in play.
How much focus does esports get?
Much like many other competitors, the esports section of Bet365 is a part of the traditional sports betting section.
Unlike some competitors, however, it is not buried at the bottom of the page; instead it features high in the A-Z list of sports on the main page and is featured in the in-play section whenever there is in-play betting available.
While not a major focus, it receives better treatment than many sites and can easily be found.
Inside the esports betting at Bet365
Placing a sample bet
In order to place a bet, you must be logged into your Bet365 account. From the main sports betting page you must select esports from the menu on the side, which will bring up the main esports page.
This will then display all the competitions that are available and the markets that are available for that competition. Irritatingly, individual matches are not shown on this page so you need to know what competition the match is a part of in order to find it.
Once you have selected the competition and the market from this page, you will be shown a page with all the available matches, and the teams that can be selected for your chosen market along with the odds. Clicking on the team you wish to bet on will add the bet to your bet slip, which is constantly available on the right hand side of the screen.
On the bet slip you can enter your stake, which will automatically display the potential return. Then when you are happy, you can click the place bet button to confirm and place your bet.
How easy is it to place a bet?
Placing a bet on this system is not as easy as it could be as there are a lot of steps to go through, and locating the specific match you are looking for requires some prior knowledge of the competition it will be in, or you will be searching for awhile.
Once you get the hang of the system it becomes much easier, but it takes a bit to get used to.
We also experienced some long load times with the website, which didn’t make things any easier. We also had some issues with the Flash requirement, and were redirected to the mobile version of the site multiple times, which did not make the process simple at all.
How wide a range of games are offered?
Other games may be available if a major event is taking place. All of the major tournaments, and even some smaller ones are available, with the likes of The Canada Cup in Dota 2 making surprise appearances.
What kinds of bets can you place?
One of Bet365’s strengths is the amount of bets you can place on each game. League of Legends features many game-specific markets such as who will slay the first Baron or dragon, or how many will be killed in total as well as more traditional markets such as the match winner, the tournament winner, individual map winners, and correct map scores.
Other top games such as Dota 2 feature similar bets, while the likes of Call of Duty and StarCraft 2 tend to stick to more traditional winners and map winners bets.
Does the site offer in-play betting?
Bet365 offers a solid in-play betting offering for esports.
Not all matches are available, but many of the top tournaments feature in-play betting across most of the games offered. Markets are suspended quite often, meaning this isn’t the ideal solution but it is a decent offering.
The most effective customer support option was the live chat system. We were connected to an agent within a couple of minutes and the representative answered our fairly detailed query within six minutes of it being asked. We then asked a follow up question, which was unrelated, and that was answered within three minutes. All the answers were simple to understand and the support agent always spoke in a polite way.
The email support took around nine hours to respond to our initial email, then responded to our follow up email within a couple of hours. The initial reply was not as simple as it could have been, hence having to send a follow up email to clear things up. Despite that, the agent answered our query, and after the second email made it very basic so anyone could understand.
The Bet365 phone support failed to connect us with an agent within five minutes the first time we called. On the second attempt, we were connected within two minutes and the agent managed to answer our question fairly easily with little confusion. Our testing showed that calling during peak times may result in some wait times.